Frequently Asked Questions
Everything you need to know about your BetterMe Store experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for fitness equipment?
We offer a 30-day return policy on all unused items in their original packaging. For hygiene reasons, certain products like yoga mats and sweatbands must be unopened to qualify for a return.
How do I know which size apparel to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our performance wear is designed with a compression fit for athletic support.
Are your supplements and protein powders lab-tested?
Yes, all BetterMe Store supplements undergo rigorous third-party testing to ensure purity, potency, and safety. We are committed to providing only the highest quality ingredients for your fitness journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay for larger equipment purchases.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After that window, the order cannot be changed, but you can initiate a return once it arrives.